Donlen honored for top customer service

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BANNOCKBURN, Ill. – 

Business Intelligence Group has named fleet management company Donlen as a winner of its 2021 Excellence in Customer Service Award.

In its announcement on receiving the award, Donlen mentioned its company-wide customer service methodology called AREPA, which stands for “availability, responsiveness, expertise, proactivity and accuracy.”

The AREPA process represents important attributes for providing top customer service to the various fleets Donlen manages.

Donlen said it works to empower customers to focus on their core business capabilities and to bring continuous improvement in their fleet’s operational and financial performance.

Organizations from across the globe submitted their recent innovations in seeking consideration for the BIG Innovation Awards. Business leaders and executives judged the nominations, volunteering their time and expertise to score submissions.

“Customer service is one of our key pillars; we are dedicated to making our customers’ lives easier and we are honored to receive this award,” Jim Wohlever, senior vice president of customer experience for Donlen, said in a news release.

“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Business Intelligence chief operating officer Maria Jimenez. “It is our honor to recognize Donlen as they are leading by example and making real progress on improving the daily lives of so many.” 



Source : AutoFinanceNews