The phone not ringing at your dealership likely is not a good sign for either your retail department or service drive.
But having the phone ringing so much that your staff can’t keep up can be a challenge, too, so a quartet of service providers formed a pair of partnerships to help.
First, WeGotYourCalls, a vBDC call center owned and operated by CallSource, announced a partnership with CallRevu, a leading provider of call management solutions for the automotive industry.
Also, Car Wars and AutoAlert have joined forces to bring dealers capabilities where users will gain access to AutoAlert’s advanced data ecosystem paired with Car Wars’ detailed call tracking software right from AutoAlert CXM.
Through the partnership involving WeGotYourCalls and CallRevu, the service providers said dealers are equipped to combat the most significant challenges preventing them from reaching their growth potential: high call volumes, understaffed departments and sacrificed customer service.
By leveraging the WeGotYourCalls and CallRevu partnership, dealers can reduce their load and drive more appointment conversions.
“We’re very excited about this partnership with CallRevu as our business principles, innovative culture, and customer-centric mentality are very aligned,” WeGotYourCalls president Pogo Parr said in a news release. “Teaming up with CallRevu on our call center puts both companies in a strong position to help dealers drive service retention, improve CSI scores, and increase profits.”
By combining the best of both solutions, the companies said dealers can count on better call connectivity, more booked appointments and higher absorption rates.
On average, the companies acknowledged that dealer service departments are only connecting with customers 76% of the time. They said dealers utilizing the vBDC have increased their connectivity rate to 98%, resulting in an additional 80 ROs per month.
In addition, dealers benefit from service maintenance reminders, live OEM recall alerts, as well as stay-in-touch reminder calls to boost customer communication, while alleviating employees so they can do what they do best — sell vehicles.
As partners, WeGotYourCalls and CallRevu are committed to empowering dealerships with best-in-class solutions that drive service retention and increase profitability.
“Ensuring our dealership partners have best-in-class solutions is our top priority. We are excited to partner with WeGotYourCalls to empower dealers with the technology to have full visibility into all calls with our vBDC call center. With the CallRevu platform, all calls are captured, all lines are analyzed, and blind spots are removed with our immediate alerts to prevent missed opportunities, reduce repeat callers and avoid missed calls that go to voicemail,” CallRevu CEO Anthony Giagnacovo said in the news release.
“We believe this partnership reinforces that our customers are receiving the most reliable customer engagement tool designed specifically to support all departments within a dealership — from service to sales and marketing. With CallRevu, we alert, advise, and analyze to help you optimize your performance and keep your customer engaged,” Giagnacovo continued.
And now more details about the other technology partnership.
Car Wars’ Click to Call feature can capture outbound calls and assign them to the salesperson and the correct customer with audio available right within AutoAlert.
Inbound calls are shared with AutoAlert’s ability to create leads based on customer phone number matching.
In AutoAlert’s Call Tracking Dashboard, inbound and outbound calls can display whether those calls matched an existing customer in CXM and to whom the lead is assigned. Leads that are not assigned can be assigned manually.
“We are very excited about our Car Wars partnership and seamless integration with our AutoAlert CXM platform,” AutoAlert chief technology officer Tom Walls said in another news release. “As the largest provider of call telephony in the auto industry, Car Wars will provide AutoAlert CXM dealers with the ability to monitor and listen to all daily calls made to their customers and provide an even better customer experience. The AutoAlert/Car Wars integration delivers higher accountability, seamless matching of inbound calls to active leads and existing customer profiles while dramatically improving efficiency from a single tool.”
Jackie Bowers, executive vice president of marketing and product planning at Car Wars added, “Car Wars’ goal is to create a great experience for users of our product. With that same goal in mind, it made perfect sense to team up with AutoAlert. As a leading provider in the CXM space, the AutoAlert partnership will create greater efficiency for dealers where the phones can be properly tracked and measured, and all the necessary customer information needed to be successful is in one place.”
To learn more about the AutoAlert and Car Wars integration, call (833) 256-4935. To learn more about Car Wars’ full suite of solutions and integration abilities, visit carwars.com/home/news-resources.
Source : AutoFinanceNews
