While other means of communications are gaining popularity, dealerships sometimes still need to talk with their customers on the phone, so Volie rolled out a new product to help.
On Monday, the creators of communication software for the automotive industry announced the launch of Dealer Identity by Volie, which is an all-in-one phone number monitoring solution for dealerships that can correct dealership phone numbers improperly labeled as scam and spam to improve the likelihood customers will trust and answer calls.
The solution is powered by Numeracle, a pioneer of robocall blocking and labeling that has enabled more than 350 businesses nationwide to maintain a positive calling reputation.
“Dealership employees and BDCs need to be able to reach the prospects and customers they call. But this is increasingly difficult as more legitimate numbers are labeled spam or marked as suspicious,” said Jacob Davis, managing partner of Dealer Identity by Volie.
“Now dealerships can have a well-established, technology-driven solution to register, verify, and monitor outbound phone numbers to remove any negative number labeling and connect more calls to more customers,” Davis continued.
Volie estimated that on average 25% of a business’ phone numbers are improperly blocked or labeled as spam. Dealer Identity by Volie can correct labeling issues so calls are delivered as “clean” with the phone number displayed on the call screen.
The company explained an interactive dashboard can allow dealership management to monitor all outbound phone numbers, address negative number labeling, and improve number reputation to achieve up to a 15% increase in customer connections.
In addition, Volie said the dashboard can display trending data to review changes to labeling and phone number reputation over time and provides management tools for phone carrier relationships and phone number updates. If phone numbers are mislabeled as negative and require additional remediation, the solution automatically invokes an appeals process at the carrier level.
“Number reputation and management should be provided by the experts within each industry,” Numeracle founder and chief executive officer Rebekah Johnson said in the news release. “Dealer Identity by Volie is that expert who will bring the awareness of spam labeling and solution to the auto dealership industry.”
According to Davis, Dealer Identity by Volie is a simple and effective system to help dealers run lean while maintaining robust outbound call campaigns.
“As dealerships across the country do more with fewer employees and rethink staffing needs in today’s increasingly virtual world, there’s a need for technology to amplify and improve business operations,” Davis said.
“Dealer Identity does this by ensuring staff spends less time in dialing attempts and more time connecting with new and repeat customers,” he went on to say.
For additional information and to schedule a demonstration, call (888) 714-1009 or visit www.dealeridentity.io.
Source : AutoFinanceNews
